Help with benefits systems, billing, and HR questions.

Virtus supports your HR team with benefits technology, carrier billing review, and access to HR resources and consulting expertise.

Talk with our benefits team

Illustrative workflow Sample records and review status

BENEFITS ADMINISTRATION SUPPORT

From records to a closer look.

Enrollment records
Carrier billing
Team review

Compare the records

Sample record A

Enrollment record: Employee only
Carrier invoice: Employee + family

Coverage tier differsConfirm the correct enrollment and billing.

NEXT STEP

Benefits team review

Review the difference and coordinate any correction.

Assigned

Technology supports the comparison. Your team reviews the findings.

How we support your team

Support for the work on HR’s desk.

Benefits technology

Benefits technology that supports your team.

Every benefits client has an assigned Benefits Technology Consultant. When you use Virtus's Employee Navigator system for benefits administration, your consultant takes a hands-on role in system setup, enrollment configuration, and carrier data connections. If you use your own system, your consultant provides guidance as needed, helping your team work through benefits technology questions and decisions.

Explore employee communications and support

Billing support

Billing support at renewal and throughout the year.

We review the first carrier billing after renewal, comparing invoices with enrollment records to help identify discrepancies such as a terminated employee still listed or an incorrect coverage tier. We help coordinate corrections with the appropriate parties. Additional reconciliation is available on request—monthly, quarterly, or as needed—based on the support your team wants.

See how we use AI and technology

HR resources

Answers and resources for everyday HR questions.

Every benefits client has unlimited access to our HR resource platform and hotline. Your team can get help with day-to-day employment questions and use handbook, policy, and training resources to support its work throughout the year.

Consulting expertise

Additional expertise when you need it.

When a question or project calls for more involved support, we help connect you with HR consulting expertise. These engagements are scoped separately, with the work and any fees agreed in advance, so you know what support to expect before getting started.